1.Refund and Cancellation Policy

An administration fee of $10.00 will be charged for any cancellations of an order prior to it being dispatched or pick up.

Refunds from (Company name) will not be accepted for the following conditions
All deliveries via Australia Post

Any request of cancellantion due to change of mind for food safety reasons.
However, we will be acccepted refund, exchange or provide credit for the following reasons,
* Damaged or faulty products
* Significantly different to those shown or described on our website
* Any products which expire (Use by date) within two week time of request
Refund must be requested within three business days of receiving product & proof of purchase must be provided (Reciept)

Any concerns or requests regarding your order, must be forwarded to the company email provided below including your business location and invoice number.

Self pick up orders must be collected within 14 days (fortnight). Failure to do so will result in an automatic cancellation of order and $10.00 administration fee. Please contact us via email if you are unable to collect your order within the 14 day time period.

Thank you for your attention!

Japan Shopping
Email address: info@japanshopping.com.au



Our eCommerce system with offline payment method is undertaken with Westpac bank, an industry leader of web-based transaction services. To protect your data during transmission, Japan shopping uses the SSL encryption technology that securely passes transaction data to the offline payments gateway. Your privacy is our priority. We only ask you for the minimum personal information to fulfil your order. Your personal details are stored safely and kept confidential. This information is never passed to third parties except if required by law. Your personal information is protected by your user name and password in our secure servers. To ensure ongoing privacy we recommend you to change your password from time to time and never give your password to anyone. Sensitive information such as credit card information is only transmitted over secure SSL connections with Japan Shopping. Japan Shopping will delete credit card information after payments has done.


3.Cookies & JavaScript

Japan Shopping uses a cookie to keep track of your current session. The cookies are required to be enabled so we can maintain your current state while you navigate through the website. Almost every part of Japan Shopping relies on JavaScript for the ability to generate interactive webs pages. Therefore, JavaScript is required to be enabled so that every single of the application within Japan Shopping can function properly.